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Examining the Influence of Regulatory Governance on Service Quality in Bwera District Hospital, Kasese District, Western Uganda.
Author: 1Samanya Bulhan, 2Tom Mulegi, 3Malinga Ramadhan Badru, 4Muhaise Hussein and 5Atwijukire Wallen.
Publisher: IAA Journal of Management
Published: 2023
Section: Faculty of Business and Management
Abstract
The study aimed to explore the impact of regulatory governance on service quality at Bwera
District Hospital. The research aimed to determine the relationship between rule of law,
voice and accountability, and government effectiveness. The target population consisted of
health workers at the hospital. Data was collected through closed-ended questionnaires and
analyzed using SPSS. The findings revealed some laxity in the rule of law, voice and
accountability, and government effectiveness. The recommendations were to increase
vigilantness in these areas to improve service quality and establish a new era of
responsibility at Bwera District Hospital