Abstract

This study aimed to examine the factors that affect quality of health services in Kakindo Health Center IV in
Kakumiro District. The study used a cross-sectional design using a quantitative approach on the population which
was under study. Data was collected using questionnaires, processed in excel, and word using SSP software for
correlation purposes. The study found a high significant relationship between health-related factors, health
worker related factors and quality of health service delivery. Patient related factors had a low significance. The
study concluded that the quality of health services depends on the level to which the management of the facility
provides the employees with a conducive work environment. appropriate knowledge and skills, and positive
attitude of health workers towards patients was emphasized. health workers were argued to carry out daily
patient education in order to change their traditional beliefs. Grading the facility to a level of Hospital this would
help to build more infrastructure for both patients and staffs, for security of both patients and staff, the facility
needs tapped water so that staff can access clean water inwards, especially the paediatric ward, theatre, general
ward, outpatient department, A R T Clinic Cold chain unit and a few staff quarters. A proper fence must be put
constructed at the facility.
Keywords: Health service, Health workers, Patients, Delivery, Staff.