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Evaluating the Effectiveness of E-Government Platforms in East Africa
Author: 1Ugwu Jovita Nnenna, 2Ugwuanyi Ifeoma Perpetua, 3Asuma Mariita Nchaga, 4Tushabe Hadijah, 5Eric Mabonga and 4Tom Ongesa Nyamboga
Publisher: IAA Journal of Arts and Humanities
Published: 2024
Section: College of Humanities and Social Sciences
Abstract
This review evaluates the effectiveness of e-government platforms in East Africa, analyzing their impact,
challenges, and best practices. It examines evaluation frameworks, adaptation for the region, and key performance
indicators (KPIs). Case studies from Kenya, Uganda, Rwanda, and Ethiopia illustrate successes and hurdles. Socioeconomic,
technological, and organizational factors affecting effectiveness are discussed, alongside policy
implications. Recommendations encompass infrastructure enhancement, digital literacy promotion, user experience
improvement, and capacity building. Future research suggestions aim to optimize e-government's role in fostering
sustainable development in East Africa.
Keywords: E-government, East Africa, Effectiveness, Evaluation frameworks, Digital governance