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Algorithmic Governance in Public Services: Accountability and Bias Audits
Author: Nyiramukama Diana Kashaka
Publisher: NEWPORT INTERNATIONAL JOURNAL OF CURRENT ISSUES IN ARTS AND MANAGEMENT (NIJCIAM)
Published: 2026
Section: Faculty of Education
Abstract
Algorithmic governance has become a defining feature of modern public service delivery, offering enhanced
efficiency, scalability, and data-driven decision-making. However, its adoption raises critical concerns regarding
accountability, transparency, and fairness. This paper examines the role of accountability frameworks and bias
audits in addressing these challenges within public-sector algorithmic systems. It explores the conceptual
foundations of algorithmic governance, emphasizing the interplay between data stewardship, legitimacy, and
accountability across the data, model, and decision layers. The study highlights how bias can emerge at multiple
stages of the algorithmic lifecycle, from data collection to deployment, and underscores the importance of
systematic bias auditing as a mechanism for detecting and mitigating discrimination. Furthermore, it analyzes
institutional responsibilities, legal and ethical considerations, and the need for transparent governance structures
that enable effective oversight and redress. The paper argues that robust accountability architectures supported by
standardized audit practices, stakeholder engagement, and processual transparency are essential for fostering
public trust. Ultimately, integrating bias audits into governance frameworks strengthens the legitimacy of
algorithmic decision-making and ensures that public services remain equitable, accountable, and aligned with
democratic values.