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Design Justice in Human-Computer Interaction and User Experience: Frameworks, Case Studies, and Evaluation Metrics
Author: Kakembo Aisha Annet
Publisher: IDOSR JOURNAL OF ARTS AND HUMANITIES
Published: 2026
Section: College of Education, Open and Distance Learning
Abstract
Design justice has emerged as a critical paradigm within Human-Computer Interaction (HCI) and User
Experience (UX), foregrounding the role of design in shaping, reinforcing, or challenging systemic inequities. This
paper examines the conceptual foundations, frameworks, case studies, and evaluation metrics that define design
justice in contemporary HCI/UX practice. Drawing from critical design theory, feminist technoscience, and
participatory methodologies, it positions design as an inherently political and value-laden activity. The study
explores key frameworks, including participatory design, community-led governance, power-aware design, and
critical design approaches that seek to redistribute power and center marginalized voices in technological
development. Through selected case studies in health technology, education, and civic platforms, the paper
illustrates how justice-oriented design interventions address inequities in access, representation, and usability. It
further evaluates methodological approaches and metrics, emphasizing both process-oriented indicators
(participation, representation, empowerment) and outcome-oriented measures (usability, accessibility, and impact
on inequality). The analysis highlights persistent challenges such as tokenism, resource constraints, and tensions
between usability and justice goals. Ultimately, the paper underscores the importance of integrating design justice
into practice, policy, and education to foster equitable, inclusive, and accountable technological systems.